What is a Network Support Engineer?

If your company uses computers to function on a daily basis (internally and/or externally), you most likely will need to hire a network support engineer to keep your business running smoothly. Network support engineers are professionally trained to help businesses design computer networks using both hardware and software to meet the ever-changing needs of the business. They are also responsible for the ongoing maintenance of these systems including the implementation of necessary upgrades or the recommendation of new methods to improve the efficiencies of the systems.

A network system can include:

  • Multiple connected computer workstations
  • Remote access
  • Faxes
  • Copiers
  • Scanners
  • Software applications
  • Routers
  • Security measures
  • Virus and cyber-attack protection
  • Data storage (servers)
  • Local area network (LAN)
  • Wide area network (WAN)

Your Business Depends on Internet Connectivity

Networks allow the sharing of data across multiple employees in multiple locations. When there is a break in this communication channel, business will come to a halt. It is the network support engineer’s job to help minimize computer downtime by correcting problems that arise as quickly as possible. For some companies, this can mean 24/7 support is necessary to keep the business afloat.

Depending on the size of your company, there may be a team of network support engineers, one person to handle everything or just a staff person who knows about computers that you use to set up new machines and problem solve. These individuals are typically in high demand every day as they help employees with:

  • Troubleshooting network failures
  • Providing training and technical support for employees
  • Setting up employee accounts and passwords
  • Installing new hardware or software

Network support engineers are prominent employees within larger companies. As such, they must have good people skills because they are typically interacting with other employees on a daily basis. They need to be patient as they work to understand users’ issues and help explain technical problems in layman’s terms. Multitasking is also an important skill to have for this role. If you have only one employee dedicated to IT, or an overworked person whose main job is not IT, your technical problems may not be getting the attention and upgrades they deserve.

Outsourcing Network Support

Because the role of network support engineer can be so demanding, many companies choose to outsource this job responsibility – especially when they only have the budget for a single employee for this job function (or no budget room for even one dedicated worker). The time it takes to problem solve just one user’s issue can end up taking an entire day, halting productivity in other areas because of network problems.

B-Comp Services is an IT services company that can provide this support for your business. Our team of Cisco certified network administration experts can keep your business securely connected and running smoothly every day of the year. We offer 24/7 support and vow to respond to our clients’ calls for help within 4 hours. That’s our 24/7/4 guarantee.

To learn more about your options for external network support, contact B-Comp Services at (303) 282-4934 or visit us online by clicking here.