What Does an IT Support Specialist Do?

“My computer just froze!”

“The internet is down!”

“Our new employee needs to be set up on his computer.”

“Our data security has been breached!”

There is no typical day when it comes to information technology (IT) support. In fact, IT support specialists are often the unsung heroes of the office, helping to troubleshoot computer problems and implement creative solutions to solve problems – ideally in record time. These individuals are no longer corralled into a dark corner of the office and rarely seen; they are actively engaged with employees and management on a daily basis.

Because computers are such an integral and revenue-driving component of businesses today, having a knowledgeable IT support specialist on your team is not only wise, it’s absolutely necessary. Depending on the size of your company, you may actually require an entire team of IT support specialists to handle the day-to-day workload along with the last-minute crises that occur.

An IT support specialist can be responsible for any number of tasks such as:

  • Installing/configuring computer systems and software programs
  • Identifying the most efficient and secure systems for the business
  • Protecting the network from cyber threats
  • Maintaining and protecting the company server
  • Bringing potential computer/network problems to the attention of upper management
  • Fixing problems as quickly as possible

As stated earlier, there is a great deal of interaction between IT support specialists and other employees/management in a company. While IT personnel have an in-depth knowledge of how computer systems work, this is not always the case with other employees. This creates a need for the IT specialist to have a variety of secondary skills in addition to the technical skills including:

  • Interpersonal skills
  • Patience
  • Ability to simplify complex terms
  • Teamwork

It’s not always easy to find the right amount of IT support specialists with all of these skills to support the needs of a growing company. In some cases, it is highly beneficial to outsource IT support.

IT Support Specialists in Broomfield

B-Comp Services is an IT solutions and support company in Broomfield, Colorado, that is the full package when it comes to knowledgeable IT support with a human touch. Support can be tailored to your company’s unique needs: server support, desktop support, networking support, hosting services, cloud migrations, IT consulting, total IT management, etc. Our prompt, professional and passionate team is here to help your business run more smoothly from an IT perspective. Whether we send a team to work right in your office or provide remote support, we can take the technical burdens off your plate so you can focus on your core business.

To learn more about IT support in Broomfield, contact B-Comp Services at (303) 282-4934 or visit us online by clicking here. You can also request a free IT support consultation by clicking here.