Do I Still Need an MSP If Most of My Software Is Cloud Based?

Do I Still Need an MSP If Most of My Software Is Cloud Based?

If any Colorado businesses were still holding onto on-premises business processes, there’s a good chance that the shutdown during the coronavirus pandemic had them rushing to migrate to cloud systems that could support a remote workforce. But do you still need an MSP if your software is cloud based?

Cloud solutions offer several benefits including the all-important need to run your business from any location. They also offer flexibility, cost savings, and ability to do more through automation, without paying a high cost for enterprise-class features.

Spending on cloud adoption has continued to increase each year. In 2018, the average cost per employee for Software as a Service (SaaS) subscriptions was $2,884 per year. 

Most companies have come to the understanding that the future of business technology is largely cloud driven.

But, if your software is mainly cloud based, do you still need a Managed Services Provider for your technology?

The short answer is, Yes! We’ll explain why.

Ways That an MSP Helps Your Cloud-Run Business  

Having a technology provider by your side only becomes more vital every year. This is due in part to technology advances, the vast difference in cloud reliability, and the ever-growing cybersecurity threats.

Here are six ways that your MSP is vital to keeping your business productive and secure, even if your processes are mostly cloud based.

The MSP Acts as a Single Point of Contact

The average person uses 36 cloud-based services every day. When you start adding up all your different cloud services (storage, word processing, communication, CRM, etc.) that’s quite a few different vendors to deal with for support.

Not all customer support departments are going to offer the same level of service. Some cloud apps don’t even have phone support and do everything by chat or email. This leaves your users wasting time waiting on support while trying to get help with a problem, dragging down productivity.

When you work with a Managed Services Provider, your employees have a single point of contact for technical support and can get help fast, no matter which app they’re having an issue with.

You Still Have Hardware to Manage

When it comes to things like automated updates and managed antivirus, the need for these hasn’t just gone away because your processes are based in the cloud.

You will still have laptop, desktops, and other devices that need management to ensure they run efficiency and are secure. This is especially true when you have remote workers.

Managed IT services keep your hardware protected and optimized to support all your business activities, both offline and online.

The Cloud Environment is Only Getting More Complicated

With everything moving to the cloud, using cloud tools isn’t as simple as just choosing your SaaS applications.

You now have to navigate:

  • SaaS (Software as a Service)
  • PaaS (Platform as a Service)
  • IaaS (Infrastructure as a Service)
  • UCaaS (Unified Communications as a Service)

Your IT provider can help you understand what each service is, and which would best fit your business goals and workflow. Trying to navigate all the cloud options out there by yourself is like being asked to take the fastest route for a trip around the world without being given a map.

Cloud Applications Have Security Risks Too

Cloud applications are not exempt from data breaches. In fact, as business data goes to the cloud, so do the attackers. They’re always going to target the places that provide the biggest payoff.

The Unit 42 Cloud Threat Report released in February 2020 found that 43% of cloud databases are not encrypted and 60% of cloud storage solutions have logging disabled. 

Your network – both onsite and in the cloud – needs constant protection. An MSP uses several tools to ensure your company can defend against the newest security threats, especially those that attack cloud assets.

Some of these safeguards include

  • Web protection
  • Anti-phishing & antispam
  • Mobile & computer anti-malware
  • Credential security
  • Remote login security
  • Solutions like single sign-on (SSO)

MSP Backup & Migration Services

When you migrate data from one application to another, it involves a process designed to put the data where it needs to go and ensure there is no corruption or data loss. 

Whether you’re migrating to the cloud from an on-premises solution from another cloud application, it’s important to have help from an MSP that not only knows the technical aspects, but also those to do with cloud productivity. This ensures you can continually optimize your business processes.

Far too many companies treat a cloud service like Dropbox or OneDrive like a backup and recovery solution. But it’s not. Even Microsoft recommends that you back up their cloud services with an 3rd party solution to avoid potential data loss.

Your MSP can ensure that all your data, wherever it may be located, is properly backed up and secured should you need it in the case of a data loss incident.

Cloud Customization

There are multiple features and automations in platforms like Microsoft 365 that companies leave unused simply because they aren’t aware of them. Some companies may even purchase another cloud subscription to accomplish a workflow task that they already have available in a tool they’re using.

IT professionals work with multiple cloud applications, customers, industries, and workflows, which gives us a unique knowledgebase to help companies increase efficiency and productivity through the best cloud app and workflow customization for their needs.

Power Your Cloud Use by Working with B-Comp Services!

Our Team of cloud technology experts have helped multiple Colorado businesses improve their use of the cloud while also keeping their data and networks secure.

Contact us today for a free cloud consultation at 303-282-4934 or through our contact form.