The internet has opened a lot of options when it comes to buying products and services. People can now purchase just about anything off Amazon and they may not even know much about the partner company it’s coming from. Sites like Fiverr can connect you to a freelancer halfway around the world.
While it’s great to have so many options, there are some things that are better handled locally. This allows you to put a name to a face, get immediate help when you need it (in your own time zone), and know exactly who you’re doing business with.
One of those service areas where it’s important to work with a local company you can trust is technology and IT management.
Businesses are intrinsically linked to technology these days. If their technology is running smoothly, their business can grow. But if they experience downtime or have IT issues, it can drag down profitability.
80% of businesses expect their technology spending in 2021 to stay the same or increase.
With so much riding on your IT infrastructure, you want to make sure you make a good decision when choosing who is going to take care of it.
Reasons To Go Local When Choosing a Technology Provider
You Get Immediate Help When You Need It
When you’re working with either a big box retailer or an IT service that is not local (for example someone you found online in another country), you could find yourself in a bind in an emergency.
Say you have a server crash that causes all your systems to go offline. That downtime can cost you over $10,000 per hour.
If you’re working with a local IT provider, you have someone that can be there quickly to address your issue as soon as possible, saving you costly downtime.
If you aren’t working with someone local, you may be down for hours or days waiting for help.
They Work to Earn Your Business
When you’re not working with someone local to the Denver area, they may see you more as their next sale rather than as a friend they want to form a long-term relationship with.
Our team at B-Comp Services is passionate about what we do and we work to earn your business each and every time we work with you. For us, it’s a relationship, not a sale.
Local IT firms take time to get to know you because we know that details matter, such as when you normally have your busiest server workloads or the best time of day to visit.
Pride in Their Work
When you might bump into a customer when out at a restaurant or at the corner grocery store, it can make a big difference in the service you provide.
If you’re working with an IT company that’s not local, they don’t have the same incentive to provide you with exceptional service. This means you could be waiting days to have a call or email returned and no recourse other than to keep trying to contact them.
They Know You!
Isn’t it frustrating when you have to go through your whole IT history each time you have a problem because you’re connected to a different technician that doesn’t know you?
This is a common problem when getting help from manufacturers (Microsoft, Apple, etc.) or a big box store. That disconnect can also lead to them giving you the wrong advice or not taking an important integration you have into consideration when working on a problem.
A local IT firm knows you and you’ll usually see the same faces year after year. They develop a shorthand with you when it comes to your technology because you’ve formed a relationship and they know you, your team, and your IT.
You Get Proactive Support
When you’re working with an IT firm that you found online or going to a manufacturer service department, they are geared to just fix that one problem you came to them for, not to offer you recommendations to make your technology better.
When working with a local IT provider you get an additional level of care that includes proactive support.
This includes making cost saving IT suggestions to help you lower costs, saving you from a potential cybersecurity incident by alerting you to an issue, and more.
We see ourselves as an extended part of your business and we work to make your company as profitable as possible through smart IT strategies that can help you grow and gain a competitive edge.
Learn How to Get Trouble-Free IT with B-Comp Services!
No matter what your technology needs, we are a local Denver area IT provider that can help make your IT trouble-free and a driver of your business growth.
Contact us today to learn about our managed IT services. Call at 303-282-4934 or contact us online.