When it comes to interacting with a service provider, whether it’s an IT provider or an HVAC technician, the experience should be easy. You shouldn’t have to click around looking for how to enter a service ticket and making payments or updating your details should be easy and intuitive.
If a service provider makes it hard to work with them, you waste unnecessary time and can be left waiting for days on an urgent PC repair.
60% of consumers say that long holds and wait times for service are the most frustrating parts of working with a service provider.
At B-Comp Services, our goal is to make your life easier, not more difficult. This means we use one of the best ticketing systems available. It ensures our customers have a positive experience when working with us for IT consulting or ongoing managed services.
No one wants to waste time or have a frustrating experience trying to get help, especially when an IT issue may already have them stressed out. Here are several ways that our customer ticketing system makes your life easier, improves security, and reduces downtime.
Comprehensive User Interface
The user interface (UI) is designed to be intuitive and easy to use. You won’t have to search around for any existing tickets you want to check on or waste time looking for the “new ticket” button.
All Information Captured in One Place
Your customer dashboard with B-Comp Services puts all your customer information in one place so you have a full 360-degree view of your account.
You can make payments, check up on service tickets, update your company information, and more.
Our online payment process is more convenient than writing a check and mailing it out, saving you time and money. You can also manage tickets on demand right from your dashboard.
Whether you contact us by phone, through the ticketing system, through chat, or another way, that information is captured all in one place. This means no matter who you talk to when you call in, they will have your account history and any recent notes in front of them. No having to repeat yourself multiple times to different people!
33% of people get frustrated having to repeat themselves multiple times when calling a service provider.
Lockout Protocols to Prevent Breaches
It’s important to have security on your account, and this includes lockout protocols that stop brute force attacks. This is when hackers continually try different logins until they hit the right one.
A recent flaw in Microsoft Azure’s Active Directory illustrates how important lockout protocols are. The flaw allows hackers to continually try different credentials without the server logging them as a sign-in attempt, so they can continue trying until they hit the right combination.
Our ticketing system has stringent lockout protocols in place if anyone attempts too many incorrect logins. This keeps your account secure from those brute force attacks.
Mobile Access for Faster Response
Our ticketing system has mobile access capabilities, which means our technicians can log your service details from the field. They can also get urgent ticket requests while out on a service call, which can enable them to get to another client faster because they don’t need to come back to the office first.
Mobile access also means that you can access your portal on the go, you don’t need to be sitting in front of a computer if you need to contact us or check up on a service ticket.
Automated Priority Escalation
Some IT issues are more urgent than others. For example, a routine monthly maintenance check is not as time-sensitive as a server crash that has your entire office down.
Our ticketing system is designed to automate priority escalation, so our team can identify the most urgent issues in real-time and prioritize their work accordingly. This helps us get to you faster to fix a major technology problem to get you back up and running.
Have you even called into a service provider and had them tell you that all their service technicians were out in the field, so they’d have to get back to you tomorrow? You won’t have that happen with us.
Our ticketing system includes an intelligent dispatch feature that gives our help desk team complete visibility into the service team out in the field. This makes it possible for us to quickly dispatch a technician to you as soon as they’ve completed work for another client.
Looking for Affordable & Simple Managed IT Services?
B-Comp Services offers Denver area businesses a better way to manage their IT, including having an easy-to-use and time-saving ticketing system.
Contact us today to discuss your support possibilities. Call at 303-282-4934 or contact us online.